Job Overview NOVIAC, a dynamic company based in South Carolina, is seeking a dedicated Customer Service Representative to join our full-time team. In this role, you will be the frontline of customer interactions, providing top-tier support to enhance customer satisfaction and loyalty. Our mission is to deliver innovative solutions with a customer-first approach, and we need passionate individuals to help us achieve that in a supportive, growth-oriented environment. Key Responsibilities You will handle a high volume of customer inquiries through multiple channels including phone, email, live chat, and social media. Responsibilities include troubleshooting issues, processing orders and returns, updating customer accounts, and escalating complex cases to appropriate teams. You will actively listen to customer needs, provide accurate information, resolve complaints efficiently, and follow up to ensure resolution. Additionally, you will maintain detailed records of interactions, contribute to team meetings, and participate in process improvement initiatives to streamline service delivery. Expect to meet performance metrics such as response times, resolution rates, and customer satisfaction scores. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. At least 1-2 years of customer service experience in a call center or similar fast-paced environment is essential. Proficiency in customer service software, CRM systems like Zendesk or Salesforce, and Microsoft Office Suite is necessary. Strong communication skills, both verbal and written, are critical, along with the ability to multitask in a high-pressure setting. Skills Ideal candidates excel in active listening, empathy, problem-solving, and conflict resolution. You should have excellent time management, attention to detail, and a positive attitude. Technical aptitude for navigating digital tools and adaptability to shifting priorities are key. Bilingual abilities, particularly Spanish, are a plus in our diverse customer base. We value team players who thrive in collaborative settings and demonstrate resilience under pressure. Company Info NOVIAC is a forward-thinking organization committed to excellence in customer service and operational innovation. Headquartered in South Carolina, we serve a wide range of clients with tailored solutions. Our culture emphasizes work-life balance, professional development, and employee recognition, fostering a workplace where ideas are valued and success is celebrated. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision, plus 401(k) with company match. Enjoy paid time off, holidays, and flexible scheduling. Additional perks include employee assistance programs, tuition reimbursement, and wellness initiatives to support your well-being. Growth Opportunities At NOVIAC, career advancement is a priority. High performers can progress to senior representative, team lead, or supervisory roles with structured training programs. We provide ongoing development through workshops, certifications, and mentorship, empowering you to build a long-term career in customer service excellence.