Trouw Nutrition is seeking a dedicated Customer Service Representative to join our team on a contract basis in California. This role is essential in maintaining strong customer relationships and providing high-quality support to clients across the animal nutrition and agriculture sectors. The position offers an opportunity to work within a global leader committed to innovation and sustainable solutions for livestock and companion animal nutrition. As a Customer Service Representative, you will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving issues with professionalism and efficiency. You will collaborate closely with internal teams including sales, logistics, and technical support to ensure timely and accurate responses. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities include answering customer calls and emails, providing product information, tracking shipments, and addressing complaints or concerns. You will also maintain accurate records in the CRM system, follow up on open cases, and escalate complex issues when necessary. Building rapport with customers and understanding their needs will be critical to delivering outstanding service and supporting business growth. To succeed in this role, candidates should have previous experience in customer service, preferably within the agriculture, feed, or nutrition industry. Strong verbal and written communication skills are essential, along with proficiency in Microsoft Office and CRM platforms. The ability to work independently while maintaining a collaborative approach with team members is highly valued. Trouw Nutrition offers a dynamic work environment focused on innovation, sustainability, and employee development. Contract team members benefit from competitive compensation, flexible scheduling options, and exposure to industry-leading practices. This position provides valuable experience and potential pathways for future opportunities within the organization. Growth opportunities include skill development in technical product knowledge, advanced customer relationship management, and cross-functional collaboration. Employees are encouraged to pursue professional development through training programs and internal mobility options, positioning them for long-term career advancement within Trouw Nutrition and its parent company.