Job Overview Infinite Computer Solutions is seeking a Call Center Customer Service Representative to join our dedicated team in California. This full-time position offers the opportunity to provide exceptional customer support while developing valuable communication and problem-solving skills in a professional environment. Key Responsibilities Handle incoming customer calls and provide prompt, courteous assistance with inquiries, concerns, and service requests. Process customer orders, troubleshoot basic technical issues, and maintain accurate documentation of all interactions in the company's systems. Escalate complex issues to appropriate departments when necessary and follow up to ensure customer satisfaction. Meet established performance metrics including call volume, quality scores, and customer satisfaction ratings. Collaborate with team members to share knowledge and best practices for improved service delivery. Required Qualifications High school diploma or equivalent required. Previous customer service experience preferred but not mandatory. Strong verbal and written communication skills essential. Basic computer proficiency including familiarity with Microsoft Office applications needed. Ability to work in a structured call center environment with scheduled breaks and performance monitoring. Skills Excellent active listening abilities and patience when dealing with diverse customer needs. Strong problem-solving capabilities and attention to detail. Ability to remain calm and professional under pressure during high call volumes. Time management skills to handle multiple inquiries efficiently. Adaptability to learn new systems, products, and procedures quickly. Company Info Infinite Computer Solutions is a global technology services provider offering innovative IT solutions to clients worldwide. Our California operations focus on delivering superior customer experiences through dedicated support teams. We foster a collaborative work environment where employees can grow professionally while contributing to meaningful client relationships. Benefits Competitive compensation package with opportunities for performance-based incentives. Comprehensive health, dental, and vision insurance options available. Paid time off including vacation days, sick leave, and recognized holidays. Professional development opportunities and ongoing training programs provided. Employee assistance programs and wellness initiatives supported by the organization. Growth Opportunities Career advancement pathways include progression to senior representative roles, team lead positions, and quality assurance specialist opportunities. Ongoing skills development through company-sponsored training programs and mentorship from experienced professionals. Potential for cross-training in different departments and specialized customer service areas.