Job Overview NOVIAC is seeking a dedicated Customer Service Representative - AI Trainer to join our team in New Jersey. This position offers a unique opportunity to combine traditional customer service excellence with the innovative field of artificial intelligence training. The successful candidate will serve as the primary point of contact for customers while simultaneously contributing to the development and improvement of our AI systems through structured feedback and training protocols. Key Responsibilities Handle incoming customer inquiries through multiple channels including phone, email, and chat platforms while maintaining high satisfaction ratings. Document customer interactions thoroughly and identify patterns that can improve AI system responses. Provide detailed feedback on AI-generated solutions to enhance accuracy and relevance for future customer interactions. Collaborate with the AI development team to implement improvements based on real customer scenarios and common issues. Maintain comprehensive knowledge of company products, services, and support procedures. Participate in regular training sessions to stay current with both customer service best practices and AI system updates. Generate reports on customer interaction trends and AI system performance metrics for management review. Required Qualifications High school diploma or equivalent required with previous customer service experience preferred. Strong written and verbal communication skills essential for both customer interactions and technical documentation. Basic understanding of technology and willingness to learn AI systems required. Ability to work independently while meeting performance metrics and quality standards. Skills Excellent problem-solving abilities and attention to detail for accurate documentation and feedback. Strong interpersonal skills to handle diverse customer needs professionally. Technical aptitude to work with AI platforms and digital tools effectively. Time management skills to balance customer support duties with training responsibilities. Adaptability to work in a fast-paced environment with evolving technology. Company Info NOVIAC is an innovative technology company focused on developing advanced AI solutions for various industries. Our team works at the intersection of customer service and artificial intelligence, creating better experiences for users while advancing the capabilities of our systems. Benefits Competitive compensation package with performance-based incentives. Comprehensive health insurance coverage including medical, dental, and vision plans. Retirement savings options with company matching contributions. Paid time off including vacation, sick leave, and holidays. Professional development opportunities and ongoing training programs. Modern work environment with access to cutting-edge technology tools. Growth Opportunities This role provides excellent pathways for career advancement within the customer experience and AI sectors. Employees can progress to senior customer service positions, AI training specialist roles, or transition into AI development and product management teams. Regular performance reviews and skill development programs support long-term career growth within NOVIAC.