Job Overview R1 RCM is seeking a dedicated part-time Customer Service Representative - Patient Registration to join our team in Elk Grove Village, Illinois. In this vital healthcare role, you will serve as the first point of contact for patients, facilitating smooth registration processes, verifying insurance details, and collecting essential patient information to support efficient medical billing and revenue cycle management. This position offers a dynamic environment where your communication skills and attention to detail directly contribute to superior patient experiences and operational success in a leading healthcare solutions provider. Key Responsibilities Greet patients warmly via phone, email, or in-person, addressing inquiries with empathy and professionalism. Accurately register patients by collecting demographic, insurance, and medical history information using proprietary software systems. Verify insurance eligibility, obtain authorizations, and resolve discrepancies to prevent claim denials. Schedule appointments, process payments, and update electronic health records with precision. Handle high-volume calls efficiently, de-escalating concerns and escalating complex issues to supervisors. Maintain strict compliance with HIPAA regulations, ensuring patient confidentiality at all times. Collaborate with clinical staff and billing teams to streamline workflows and support revenue integrity. Document interactions thoroughly and generate reports as needed to track registration metrics. Required Qualifications High school diploma or equivalent required; associate's degree in healthcare administration or related field preferred. Minimum of 1 year customer service experience, ideally in healthcare or call center settings. Proficiency in medical terminology, insurance types (Medicare, Medicaid, commercial), and basic billing codes. Familiarity with EHR systems such as Epic or Cerner is a plus. Ability to pass background checks and maintain HIPAA compliance. Skills Exceptional verbal and written communication skills for clear patient interactions. Strong active listening and problem-solving abilities to resolve issues swiftly. Proficiency in Microsoft Office Suite and data entry with high accuracy (typing speed 40+ WPM). Empathetic customer focus with patience under pressure. Multitasking in fast-paced environments while maintaining attention to detail. Basic computer literacy including CRM software and telephony systems. Team-oriented mindset with adaptability to shifting priorities. Company Info R1 RCM is a trusted leader in healthcare revenue cycle management, partnering with hospitals and providers nationwide to optimize financial performance. With a commitment to innovation and employee development, we empower our team to deliver impactful solutions that enhance patient care and drive industry excellence. Our Elk Grove Village office provides a collaborative, supportive atmosphere equipped with modern technology. Benefits As a part-time team member, enjoy competitive hourly pay, flexible scheduling to fit your lifestyle, and paid training. Access comprehensive health benefits upon eligibility, including medical, dental, and vision options. Receive 401(k) retirement savings with company match, paid time off accrual, and employee assistance programs. Additional perks include tuition reimbursement, wellness incentives, and discounts on healthcare services. Growth Opportunities R1 RCM invests in your career with ongoing training, certifications in medical billing (e.g., CPC), and clear paths to full-time roles, supervisory positions, or specialized areas like patient access leadership. Performance-based promotions and mentorship programs help you advance quickly in the growing healthcare sector.