GC America is actively seeking a dedicated Ortho Customer Service Representative to join our dynamic team in Alsip, Illinois. In this full-time position, you will serve as the primary point of contact for orthodontic professionals and practices, providing outstanding customer support while representing our commitment to quality dental products and services. Your daily interactions will help build lasting relationships with clients and ensure their needs are met efficiently and professionally. Key Responsibilities include managing a high volume of inbound customer calls and emails, processing product orders accurately, and providing detailed product information related to orthodontic solutions. You will handle customer inquiries, resolve complaints, track shipments, and maintain up-to-date records in our customer relationship management system. The role also involves collaborating with internal teams such as sales, logistics, and technical support to ensure timely resolutions and seamless service delivery. You will be responsible for following up on pending orders, updating customers on product availability, and maintaining compliance with company policies and industry regulations. Required Qualifications for this position include a high school diploma or equivalent, with previous customer service experience in a call center or dental/medical environment strongly preferred. Candidates should demonstrate strong communication skills, both verbal and written, along with proficiency in Microsoft Office applications and CRM platforms. Attention to detail, the ability to multitask, and a customer-first mindset are essential for success in this role. Key Skills for the Ortho Customer Service Representative include active listening, problem-solving, time management, empathy, and adaptability. Familiarity with dental or orthodontic terminology is a plus, as is experience working in a fast-paced environment. The ability to remain calm under pressure and handle sensitive customer situations with professionalism is highly valued. GC America is a leading manufacturer and distributor of high-quality dental products, committed to innovation, education, and customer satisfaction. As part of our team, you will benefit from competitive compensation, comprehensive health and wellness programs, paid time off, and retirement savings options. We offer ongoing training and development opportunities to help you grow within the organization. Career advancement paths may lead to senior customer service roles, team leadership, or specialized positions within sales or technical support. Join GC America and contribute to improving oral health outcomes while building a rewarding career in customer service.