As a Customer Service Advocate at Gerber Life Insurance Company, you will play a vital role in supporting customers through every stage of their insurance experience. Based in Tampa, Florida, this full-time position focuses on delivering outstanding service by answering questions, processing requests, and ensuring policyholders feel valued and informed. Key Responsibilities include handling inbound calls and written inquiries, explaining policy details, assisting with claims, payments, and coverage changes, and maintaining accurate records of all customer interactions. You will collaborate with internal teams to resolve complex issues and follow up to ensure customer satisfaction. Building strong relationships and providing clear, empathetic communication are essential parts of the role. Required Qualifications for this position include a high school diploma or equivalent, previous customer service experience preferably in insurance or financial services, and strong computer proficiency. Candidates should demonstrate excellent verbal and written communication skills along with the ability to handle multiple tasks efficiently in a fast-paced setting. Essential Skills for success include active listening, problem-solving, attention to detail, time management, and a customer-first mindset. Familiarity with insurance terminology and CRM systems is a plus, as is the ability to remain calm and professional during challenging conversations. Gerber Life Insurance Company is a respected provider of life insurance products dedicated to protecting families and providing peace of mind. Our Tampa office offers a supportive team environment where employees are encouraged to grow professionally. We value integrity, compassion, and a commitment to excellence in everything we do. Benefits include competitive compensation, comprehensive health coverage, retirement savings options, paid time off, and employee assistance programs. Additional perks such as professional development opportunities and recognition programs help create a rewarding workplace. Growth Opportunities are available through ongoing training, mentorship, and clear advancement pathways within the customer service and insurance operations departments. Employees who excel may progress into senior advocate, team lead, or specialized support roles, building long-term careers with Gerber Life.