Job Overview iwork is seeking a dedicated Customer Service Representative to join our team in San Francisco, California. This full-time position offers an opportunity to provide outstanding support to our diverse customer base while working in a dynamic and collaborative environment. The Customer Service Representative will serve as the primary point of contact for customers, addressing their needs and ensuring a positive experience with our services. Key Responsibilities Respond to customer inquiries via phone, email, and chat platforms in a timely and professional manner. Resolve complaints and issues by investigating problems, providing appropriate solutions, and following up to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions in our CRM system. Collaborate with internal teams to escalate complex issues and provide feedback on recurring customer concerns. Process orders, returns, and account changes while adhering to company policies and procedures. Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction scores. Required Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. Minimum of one year of customer service experience in a fast-paced environment. Strong verbal and written communication skills with the ability to explain complex information clearly. Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) tools. Ability to work independently and as part of a team in a hybrid work setting. Skills Excellent problem-solving abilities and attention to detail. Strong interpersonal skills with a customer-first mindset. Ability to handle high volumes of inquiries while maintaining quality and professionalism. Adaptability to learn new systems and processes quickly. Time management and organizational skills to prioritize tasks effectively. Company Info iwork is a forward-thinking company based in San Francisco, California, committed to delivering innovative solutions and exceptional service to our clients. We foster a culture of collaboration, continuous improvement, and employee development, making us an employer of choice in the customer service industry. Benefits Competitive compensation package with performance-based incentives. Comprehensive health, dental, and vision insurance. Generous paid time off including vacation, sick leave, and holidays. Retirement savings plan with company matching contributions. Professional development opportunities and ongoing training programs. Flexible hybrid work arrangement balancing office collaboration and remote work. Growth Opportunities Employees have access to clear career progression paths within the customer service department and across the organization. Regular performance reviews and mentorship programs support professional growth. iwork encourages internal promotions and provides resources for skill development and advancement into supervisory or specialized roles.