Job Overview Join Robert Half, a global leader in professional staffing and talent solutions, as a Customer Service Representative in Minnesota. This temporary position offers an excellent opportunity to provide top-tier support to clients, helping businesses thrive through exceptional service delivery. You'll play a key role in managing customer interactions, resolving concerns efficiently, and contributing to positive experiences that drive loyalty and repeat business. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and other channels, delivering accurate information and solutions. Troubleshoot issues, process orders, returns, and refunds while adhering to company policies and procedures. Document all interactions in CRM systems to maintain accurate records and support continuous improvement efforts. Collaborate with team members and departments to escalate complex matters and ensure seamless resolution. Actively listen to customer needs, upsell products or services when appropriate, and gather feedback to enhance service quality. Maintain a high level of professionalism, empathy, and patience in all communications to uphold the company's reputation for excellence. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. At least 1-2 years of customer service experience in a fast-paced environment, ideally within staffing, finance, or professional services. Proficiency in Microsoft Office Suite and experience with CRM tools such as Salesforce or Zendesk is highly desirable. Strong typing skills with accuracy at 40+ WPM. Availability for temporary assignment with potential for extension based on performance and business needs. Skills Excellent verbal and written communication skills to convey information clearly and professionally. Outstanding problem-solving abilities to address diverse customer challenges effectively. High emotional intelligence and active listening to build rapport and de-escalate tense situations. Multitasking prowess in handling multiple inquiries simultaneously without compromising quality. Detail-oriented mindset for accurate data entry and record-keeping. Adaptability to shifting priorities and a customer-centric approach that prioritizes satisfaction. Company Info Robert Half is a Fortune 500 company with over 75 years of experience connecting talented professionals with rewarding opportunities. Headquartered in Menlo Park, California, we operate in over 400 locations worldwide, specializing in finance, accounting, technology, and administrative staffing. Our Minnesota offices serve a vibrant local market, partnering with leading businesses to deliver customized workforce solutions. We pride ourselves on a collaborative culture that values innovation, integrity, and employee success. Benefits As a temporary associate with Robert Half, enjoy competitive hourly pay, weekly paychecks, and access to our exclusive online portal for job opportunities. Receive comprehensive training, ongoing support from dedicated recruiters, and recognition programs for outstanding performance. Gain valuable experience with top employers, plus optional benefits like health insurance eligibility after qualifying periods, paid holidays, and 401(k) options for longer assignments. We also offer flexible scheduling to support work-life balance. Growth Opportunities This role is a gateway to long-term career advancement within Robert Half and our client network. Top performers often transition to permanent positions, supervisory roles, or specialized areas like account management. Leverage our industry connections, professional development resources, and skill-building workshops to accelerate your trajectory. Build a robust resume with experience at Fortune 500 clients and position yourself for roles in sales, operations, or human resources. Robert Half is committed to your success, providing mentorship and pathways to elevate your professional journey.