Dudek & Bock Spring Mfg Co is seeking a dedicated Customer Service Representative to join our team in Chicago, Illinois. In this role, you will serve as the primary point of contact for our customers, providing timely and professional assistance while ensuring their needs are met with accuracy and care. You will handle incoming inquiries via phone, email, and in-person interactions, resolve issues efficiently, and maintain strong relationships that reflect our commitment to quality and service excellence. Key responsibilities include processing orders, tracking shipments, managing customer accounts, and coordinating with internal departments such as production, shipping, and accounting to ensure seamless operations. You will also handle returns, address complaints, update records in our CRM system, and provide product information to support customer decision-making. Daily tasks involve maintaining accurate documentation, following up on open issues, and contributing to team goals that drive customer satisfaction and retention. Required qualifications include a high school diploma or equivalent, with previous customer service experience in a manufacturing or industrial setting preferred. Candidates should demonstrate strong communication skills, both verbal and written, along with proficiency in Microsoft Office and CRM platforms. Attention to detail, problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment are essential. Bilingual skills in English and Spanish are considered an asset. The ideal candidate will possess excellent interpersonal skills, patience, and a customer-first mindset. Familiarity with spring manufacturing products or similar technical components is advantageous but not required. We value team players who are adaptable, proactive, and committed to continuous improvement. Dudek & Bock Spring Mfg Co is a leading manufacturer of precision springs and wire forms, serving diverse industries with high-quality, custom-engineered solutions. Our company fosters a collaborative and supportive work environment where employees are encouraged to grow professionally. We offer competitive compensation, comprehensive health benefits, paid time off, and opportunities for advancement within the organization. Employees also benefit from ongoing training programs designed to enhance skills and support long-term career development in the manufacturing sector.