JELD-WEN is seeking a dedicated Customer Service Coordinator to join our team in Iowa. This position plays a vital role in maintaining high standards of customer satisfaction by serving as the primary point of contact for inquiries, concerns, and service requests. The coordinator ensures that every customer interaction reflects the company's commitment to excellence and professionalism. Key Responsibilities include handling incoming customer communications through phone, email, and digital channels, logging and tracking service requests, and following up to confirm timely resolutions. The coordinator works closely with internal departments such as sales, logistics, and production to address issues efficiently. Additional duties involve maintaining accurate customer records, preparing service reports, and identifying recurring problems to recommend process improvements. The role also requires processing returns, coordinating product replacements, and providing product information and guidance to customers. Required Qualifications include a high school diploma or equivalent, with previous customer service experience preferred. Candidates should demonstrate proficiency in Microsoft Office applications and customer relationship management systems. Strong organizational skills and the ability to manage multiple priorities simultaneously are essential. The ideal candidate will possess excellent verbal and written communication abilities and maintain a professional demeanor under pressure. Skills needed for success in this position include active listening, conflict resolution, time management, and attention to detail. The coordinator must be adaptable and comfortable learning new systems and procedures as the company evolves. Familiarity with manufacturing or building products is advantageous but not required. JELD-WEN is a leading global manufacturer of doors and windows, committed to innovation, quality, and sustainability. Employees enjoy a collaborative work environment where their contributions directly impact customer experiences and company success. Benefits offered include competitive compensation, comprehensive health coverage, retirement savings plans, and paid time off. Team members also have access to professional development programs and career advancement opportunities within the organization. Growth Opportunities are available for individuals who demonstrate strong performance and leadership potential. The Customer Service Coordinator position can serve as a stepping stone to supervisory roles, account management, or other customer-focused positions within JELD-WEN. The company encourages internal mobility and supports employees in pursuing additional training and certifications to enhance their careers.