Job Overview Mohawk Industries, a global leader in flooring solutions, is seeking a dedicated Customer Service Representative to join our Houston, Texas team. In this full-time position, you will play a vital role in providing outstanding support to customers, ensuring their satisfaction with our innovative carpet, hardwood, laminate, and tile products. Located at our facility in Houston (77092), this role offers the chance to contribute to a company renowned for quality and sustainability in the flooring industry. Key Responsibilities You will manage inbound customer inquiries via phone, email, and chat, addressing questions about product availability, orders, and specifications. Resolve issues promptly by coordinating with sales, logistics, and manufacturing teams to process returns, exchanges, and warranty claims. Accurately enter and update customer data in our CRM system, generate quotes, and track shipments to ensure timely delivery. Build strong relationships by offering personalized solutions and upselling complementary products when appropriate. Collaborate with internal departments to escalate complex issues and contribute to continuous improvement initiatives, such as process optimization and customer feedback analysis. Maintain high standards of professionalism, empathy, and accuracy in all interactions to uphold Mohawk's reputation for excellence. Required Qualifications High school diploma or equivalent required; associate's degree in business or related field preferred. Minimum of 1-2 years of customer service experience, ideally in retail, manufacturing, or distribution sectors. Proficiency in Microsoft Office Suite, including Outlook and Excel, and familiarity with CRM software such as Salesforce or similar. Excellent communication skills, both verbal and written, with a customer-centric mindset. Ability to multitask in a fast-paced environment and work a flexible schedule including occasional overtime. Skills Strong problem-solving and conflict resolution abilities to handle diverse customer needs. Exceptional active listening and interpersonal skills to foster positive interactions. Organizational prowess for managing multiple priorities and detailed records. Technical aptitude for navigating order management systems and basic data analysis. Adaptability to thrive in a dynamic team setting with a focus on teamwork and accountability. Company Info Mohawk Industries is the world's largest flooring manufacturer, with a portfolio of trusted brands serving residential and commercial markets. Headquartered in Calhoun, Georgia, we operate numerous facilities across the U.S., emphasizing innovation, sustainability, and employee development. Our Houston location supports the thriving Texas market, providing cutting-edge products for homes and businesses alike. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and employee discounts on products. Additional perks include tuition reimbursement, wellness programs, and flexible spending accounts to support your well-being. Growth Opportunities Mohawk fosters career advancement through internal promotions, leadership training, and skill-building workshops. High performers can progress to senior representative, supervisor, or specialized roles in sales operations, opening doors to long-term success within our expansive organization.