Talentoma is seeking a dedicated Remote Phone Customer Service Agent to provide outstanding support to customers across various channels. In this full-time remote role based in Florida, you will serve as the primary point of contact for customers, addressing their questions, concerns, and requests with professionalism and efficiency. The position offers the opportunity to work from the comfort of your home while contributing to a dynamic and growing company. Key Responsibilities include answering inbound phone calls promptly and courteously, actively listening to customer needs, and providing accurate information or solutions. You will handle complaints with empathy, escalate complex issues when necessary, and maintain detailed records of all interactions. Daily tasks involve processing orders, updating customer accounts, following up on pending cases, and collaborating with internal teams to ensure timely resolutions. You will also participate in team meetings and training sessions to stay updated on products, services, and company policies. Required Qualifications include a high school diploma or equivalent, previous customer service experience preferably in a phone-based environment, and strong verbal communication skills. Candidates must be comfortable using computers and customer relationship management software. Availability to work flexible shifts, including evenings and weekends, is essential. Essential Skills for success in this role include active listening, problem-solving abilities, patience, and the capacity to remain calm under pressure. Proficiency in Microsoft Office applications and familiarity with call center technology are highly valued. Bilingual abilities are a plus but not required. Talentoma is a forward-thinking company committed to delivering innovative solutions and exceptional service. We foster a collaborative and inclusive work environment where every team member is valued. As a fully remote organization, we support work-life balance and provide the tools necessary for success from any location in Florida. Benefits include competitive compensation, performance bonuses, paid training, flexible scheduling options, and opportunities for career advancement. Employees enjoy access to wellness programs, ongoing professional development, and a supportive management team dedicated to your growth. Growth Opportunities are abundant, with clear pathways to advance into team lead, supervisor, or specialized support roles based on performance and tenure.