Epes Transport System is seeking a dedicated Customer Service Representative - Associate to join our team in Illinois. This part-time position plays a vital role in maintaining positive customer relationships and ensuring seamless communication across all service channels. The successful candidate will serve as the primary point of contact for customers, addressing questions, resolving issues, and providing accurate information about transportation services. Key Responsibilities include handling incoming calls and emails from customers, processing service requests efficiently, documenting all interactions in the company database, coordinating with internal departments to resolve customer concerns, maintaining accurate records of customer communications, and following established protocols to ensure consistent service quality. The role requires active listening, problem-solving, and the ability to manage multiple inquiries simultaneously while maintaining professionalism under pressure. Required Qualifications for this position include a high school diploma or equivalent, previous customer service experience preferred but not mandatory, basic computer proficiency, and strong verbal and written communication skills. Candidates should demonstrate reliability, attention to detail, and the ability to work independently as well as part of a team. Availability during standard business hours is essential for this role. Essential Skills for success include excellent interpersonal abilities, patience when handling difficult situations, time management, adaptability to changing priorities, and basic knowledge of customer relationship management tools. The ideal candidate will possess a positive attitude, strong organizational skills, and a genuine commitment to helping others. Epes Transport System is a well-established transportation company committed to providing reliable logistics solutions across the region. We value our employees and foster a supportive workplace culture that encourages collaboration and continuous improvement. Our team members benefit from working with experienced professionals in a stable industry. Benefits for this part-time position include flexible scheduling options, opportunities for skill development through on-the-job training, and potential for increased hours based on performance. Growth Opportunities exist for advancement into full-time roles or specialized positions within customer service and operations departments. Employees who demonstrate strong performance may be considered for leadership tracks or cross-training in other areas of the business.