Mohawk Industries is seeking a Customer Service Representative to join our team in Memphis, Tennessee. This position plays a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and providing product and service information. The representative will serve as the primary point of contact for customers, addressing concerns promptly and professionally while maintaining high standards of service excellence. Key Responsibilities include managing incoming customer communications through phone, email, and chat platforms, processing orders accurately, and following up on customer requests. The representative will investigate and resolve complaints, maintain detailed records of interactions, and collaborate with internal departments to ensure timely resolutions. Additional duties involve providing product knowledge, guiding customers through processes, and meeting performance metrics related to response times and satisfaction scores. Required Qualifications include a high school diploma or equivalent, along with previous customer service experience preferably in a fast-paced environment. Candidates should demonstrate strong verbal and written communication abilities, basic computer proficiency, and the capacity to handle multiple tasks simultaneously. The ability to remain calm under pressure and maintain a positive attitude is essential for success in this role. Essential Skills for this position include active listening, problem-solving, time management, attention to detail, and interpersonal communication. Familiarity with customer relationship management systems and Microsoft Office applications is highly beneficial. The ideal candidate will be adaptable, organized, and committed to delivering outstanding service experiences. Mohawk Industries is a leading global flooring manufacturer dedicated to innovation, quality, and sustainability. We offer a collaborative work environment with opportunities for professional development and career advancement. Employees benefit from competitive compensation packages, comprehensive health coverage, retirement savings plans, and paid time off. Growth opportunities include advancement into supervisory or specialized roles within customer service, operations, or other departments. Join our team and contribute to a company that values its employees and customers alike.