Job Overview: Rise25 is seeking a dedicated Customer Service Representative to join our team in Chicago, Illinois. This part-time position offers an opportunity to engage directly with customers, providing timely assistance and maintaining high standards of service excellence. The role is ideal for individuals who thrive in dynamic environments and are passionate about helping others while contributing to the company's mission of delivering outstanding client experiences. Key Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, and chat platforms. Address and resolve customer concerns promptly while maintaining professionalism and empathy in all interactions. Process orders, handle account updates, and provide accurate information about products and services. Document all customer interactions in the company's CRM system to ensure seamless follow-up and continuity of service. Collaborate with internal teams to escalate complex issues and ensure timely resolutions. Maintain up-to-date knowledge of company offerings, policies, and procedures to provide accurate guidance to customers. Required Qualifications: High school diploma or equivalent is required. Previous experience in customer service or a related field is preferred. Strong communication skills, both written and verbal, are essential. Candidates should demonstrate the ability to handle multiple tasks simultaneously while maintaining attention to detail. Availability to work flexible part-time hours, including potential evenings or weekends, is necessary. Skills: Proficiency in using customer relationship management (CRM) software and standard office applications is important. The ability to remain calm and professional under pressure is valued. Problem-solving skills and a customer-first mindset are critical for success in this role. Multilingual abilities are a plus but not required. Company Info: Rise25 is a forward-thinking organization committed to delivering high-quality services and fostering strong customer relationships. Based in Chicago, the company emphasizes innovation, teamwork, and continuous improvement in all aspects of its operations. Benefits: Employees enjoy flexible scheduling that accommodates work-life balance. Opportunities for skill development and professional growth are supported through ongoing training programs. A collaborative work environment encourages open communication and mutual support among team members. Growth Opportunities: Rise25 provides pathways for career advancement within the customer service department and across other functional areas. High-performing representatives may progress to senior support roles, team leadership positions, or specialized customer success functions. Regular performance reviews and feedback help employees identify development areas and achieve long-term career goals within the organization.