Job Overview: Terminix, a leader in pest control and service solutions, is seeking a dedicated Customer Service Representative to join our remote team. This full-time position offers the flexibility to work from anywhere in Tennessee, allowing you to deliver outstanding support to homeowners and businesses dealing with pest management needs. As a key point of contact, you'll help resolve inquiries, schedule services, and ensure customer satisfaction in a dynamic, supportive environment. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, and other digital channels, providing accurate information about Terminix services, pricing, and scheduling. Assist customers in troubleshooting issues, processing service requests, and escalating complex cases to specialized teams. Maintain detailed records of interactions in our CRM system, ensuring compliance with company policies and quality standards. Build rapport with customers to promote loyalty, upsell services when appropriate, and gather feedback to improve our offerings. Collaborate with field technicians and internal teams to coordinate efficient service delivery and follow up on customer concerns post-service. Required Qualifications: High school diploma or equivalent; associate's or bachelor's degree preferred. At least 1-2 years of customer service experience in a call center, retail, or service industry setting. Proficiency with computers and common software applications; familiarity with CRM tools like Salesforce or Zendesk is a plus. Excellent communication skills, both verbal and written, with the ability to handle high call volumes in a fast-paced environment. Skills: Strong active listening and problem-solving abilities to de-escalate upset customers and find resolutions. Empathy and patience to understand diverse customer needs, from urgent pest emergencies to routine inquiries. Multitasking prowess to manage multiple channels simultaneously while maintaining accuracy. Technical aptitude for navigating digital tools, learning new systems quickly, and adapting to remote work setups. Team-oriented mindset with a positive attitude and commitment to delivering 'wow' service experiences. Company Info: Terminix, part of Rentokil Initial, is a trusted name in pest control with over 90 years of experience serving millions of customers across the U.S. We pride ourselves on innovative solutions, expert technicians, and a customer-first approach that protects homes and businesses from pests year-round. Our remote-friendly culture empowers employees to thrive while contributing to a greener, pest-free world. Benefits: Competitive pay with performance incentives, comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off. Remote work stipend for home office setup, ongoing training programs, and employee assistance programs. Enjoy perks like service discounts, wellness initiatives, and flexible hours to support work-life balance. Growth Opportunities: Advance your career within Terminix through structured training paths to roles like Team Lead, Supervisor, or specialized support positions. Access leadership development programs, cross-training in sales or operations, and performance-based promotions in our growing organization. Join a company invested in your success with clear paths to higher responsibility and rewards.