Addison Group is seeking a dedicated Customer Service Clerk to join our team in Illinois. This full-time position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences. The Customer Service Clerk plays a vital role in supporting daily operations and serving as the primary point of contact for customer needs. Key Responsibilities include handling incoming customer calls and emails, providing accurate information about products and services, processing orders and returns, and maintaining detailed customer records in company databases. The clerk will also assist with administrative tasks such as filing documents, scheduling appointments, and preparing reports to support the broader customer service team. Required Qualifications for this role include a high school diploma or equivalent, previous experience in a customer-facing position, and strong computer proficiency with Microsoft Office applications. Candidates should demonstrate excellent verbal and written communication abilities along with the capacity to manage multiple tasks simultaneously. Essential Skills include active listening, problem-solving, time management, attention to detail, and the ability to remain calm under pressure. Familiarity with customer relationship management (CRM) software and telephone systems is highly preferred. Addison Group is a leading staffing and recruiting firm committed to connecting talented professionals with rewarding career opportunities. We foster a collaborative and supportive workplace culture that values integrity, innovation, and continuous improvement. Benefits include competitive hourly compensation, comprehensive health insurance coverage, paid time off, and retirement savings options. Employees also receive access to professional development resources and training programs. Growth Opportunities are available for motivated individuals looking to advance within the customer service field. Successful clerks may progress into senior support roles, team lead positions, or specialized areas such as account management and operations coordination.