Job Overview VSE Aviation, a leader in aviation services and support, is seeking a dedicated Customer Service Representative to join our team in Augusta, Kansas. In this vital role, you will serve as the primary point of contact for our valued clients in the aviation industry, ensuring their needs are met with professionalism and efficiency. This position offers the opportunity to contribute to a company renowned for its commitment to excellence in aerospace logistics, maintenance, and customer support. Key Responsibilities You will handle incoming customer inquiries via phone, email, and online portals, providing accurate information on products, services, and order status. Resolving issues promptly and escalating complex matters to appropriate departments will be central to your day-to-day. Maintaining detailed customer records in our CRM system, processing orders, and coordinating with internal teams for seamless service delivery are essential tasks. Additionally, you will contribute to customer satisfaction surveys, identify trends in feedback, and suggest improvements to enhance service quality. Collaboration with sales, logistics, and technical support teams ensures comprehensive support for aviation clients worldwide. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. At least 1-2 years of experience in customer service, ideally within aviation, aerospace, or manufacturing sectors. Proficiency in Microsoft Office Suite and familiarity with CRM software such as Salesforce or similar platforms. Excellent communication skills, both verbal and written, with the ability to manage multiple tasks in a fast-paced environment. Skills Strong problem-solving abilities and a customer-centric mindset are crucial. You should possess exceptional active listening skills, empathy, and the capacity to remain calm under pressure. Technical aptitude for understanding aviation terminology and products is highly valued. Organizational skills, attention to detail, and the ability to work independently or as part of a team round out the ideal skill set. Bilingual capabilities, particularly Spanish, are a plus in our diverse client base. Company Info VSE Aviation is part of VSE Corporation, a trusted provider of aftermarket aviation services, specializing in MRO (maintenance, repair, and overhaul), distribution, and logistics solutions. Headquartered with operations across the U.S., we support military and commercial aviation needs with a focus on reliability and innovation. Our Augusta, KS facility is a hub for regional operations, fostering a collaborative and growth-oriented culture. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, and paid time off. Additional perks include employee assistance programs, tuition reimbursement, and aviation industry training opportunities. Growth Opportunities VSE Aviation invests in employee development through ongoing training, mentorship programs, and clear paths for advancement into supervisory or specialized roles such as customer success manager or aviation support specialist. Join us to build a rewarding career in the thriving aviation sector.