Join Harrison Gray Search as an Insurance Customer Service Representative, a vital role focused on delivering exceptional support to insurance clients throughout Wisconsin. This position serves as the primary point of contact for policyholders, answering questions, resolving concerns, and ensuring every interaction reflects professionalism and care. The representative will manage a variety of client requests while maintaining accurate records and contributing to a positive customer experience. Key responsibilities include responding promptly to inbound calls, emails, and chat inquiries regarding policy coverage, billing, claims status, and renewals. The representative will guide customers through claim submission processes, explain policy details in clear language, and coordinate with internal teams to resolve complex issues. Additional duties involve updating customer information in the company database, processing policy changes, and following up on outstanding items to ensure timely resolution. The role requires maintaining compliance with insurance regulations while delivering friendly, efficient service that builds trust and long-term client relationships. Required qualifications include a high school diploma or equivalent, with previous customer service experience preferred. Candidates should demonstrate strong verbal and written communication skills along with the ability to handle multiple tasks simultaneously in a fast-paced environment. Basic computer proficiency, including familiarity with customer relationship management systems and Microsoft Office applications, is essential. Insurance industry knowledge or prior experience in financial services is advantageous but not mandatory. Key skills for success in this position include active listening, problem-solving, empathy, attention to detail, and the ability to remain calm under pressure. The ideal candidate will be adaptable, organized, and committed to continuous learning about insurance products and regulatory requirements. Harrison Gray Search is a respected recruitment firm connecting talented professionals with leading employers across Wisconsin. The company values integrity, collaboration, and client-focused service. Employees benefit from competitive compensation packages, comprehensive health insurance, retirement savings plans, paid time off, and opportunities for professional development. Growth opportunities include advancement into senior customer service roles, team lead positions, or specialized insurance support functions. The organization encourages internal mobility and provides training programs designed to support long-term career progression within the insurance sector.