Job Overview Customer Service Associate I at Dollar Tree Stores is an entry-level position ideal for motivated individuals passionate about retail and customer satisfaction. In this full-time role based in New York, you'll be the friendly face of our stores, helping shoppers find products, resolving issues, and contributing to a vibrant store atmosphere. Dollar Tree, a leading discount retailer with over 15,000 locations nationwide, offers affordable everyday essentials, making it a go-to destination for value-conscious customers. This position provides hands-on experience in retail operations, perfect for building a career in customer-facing roles. Key Responsibilities Greet customers warmly upon entry and offer assistance with product location, recommendations, and purchases. Process transactions accurately using point-of-sale systems, including cash, credit, and contactless payments. Maintain store cleanliness and organization by stocking shelves, facing products, and resetting displays to company standards. Handle customer inquiries, returns, and complaints professionally, escalating complex issues to management as needed. Support inventory management through receiving shipments, price checks, and merchandising tasks. Promote store promotions and loyalty programs to drive sales. Ensure compliance with safety protocols, loss prevention measures, and health regulations. Collaborate with team members to achieve daily sales goals and provide coverage during peak hours. Required Qualifications High school diploma or equivalent required; previous retail or customer service experience preferred but not mandatory. Must be at least 18 years old and able to work flexible schedules including evenings, weekends, and holidays. Basic math skills for handling transactions and inventory counts. Ability to stand for extended periods, lift up to 40 pounds, and perform repetitive tasks in a fast-paced environment. Legal authorization to work in the United States. Reliable transportation to the New York store location. Skills Excellent communication and interpersonal skills to engage diverse customers. Strong problem-solving abilities to address concerns swiftly. Multitasking prowess in busy retail settings. Attention to detail for accurate cashiering and merchandising. Positive attitude and teamwork orientation. Familiarity with retail POS systems is a plus. Adaptability to varying customer needs and store demands. Company Info Dollar Tree Stores is part of Dollar Tree, Inc., a Fortune 500 company committed to delivering extreme value with products priced at $1.25 or less. We thrive on a culture of fun, inclusivity, and employee empowerment, operating in dynamic stores that serve communities across New York and beyond. Our mission is to make shopping easy, affordable, and enjoyable every day. Benefits Competitive hourly pay with opportunities for performance-based increases. Comprehensive benefits package including medical, dental, and vision insurance for full-time associates after eligibility period. Paid time off, employee discounts, and 401(k) retirement savings plan. Access to Dollar Tree Academy for training and development. Wellness programs and employee assistance resources. Growth Opportunities Start your retail career with clear paths to advancement, such as promotion to Customer Service Associate II, Assistant Store Manager, or Store Manager roles. Ongoing training programs, leadership development courses, and internal job postings support career progression. Many of our store leaders began as associates, highlighting our commitment to from-within promotions and long-term employee success.