Global Payments is actively recruiting a Customer Service Representative 1 with Spanish language proficiency to join our dedicated team in North Carolina. This role focuses on providing high-quality support to a diverse customer base, ensuring every interaction reflects our commitment to excellence and service reliability. In this position, you will serve as the primary point of contact for customers, responding promptly to inquiries through multiple communication channels. You will handle account-related questions, process requests accurately, and resolve complaints with professionalism and efficiency. Daily responsibilities include documenting interactions in our customer relationship management system, collaborating with internal departments to escalate complex matters, and following established procedures to maintain compliance with company policies and industry regulations. The ideal candidate will possess strong communication skills in both English and Spanish, enabling seamless support for Spanish-speaking clients. Attention to detail, patience, and the ability to remain calm under pressure are essential for managing high call volumes and varied customer needs. Previous experience in customer-facing roles, familiarity with CRM platforms, and basic technical troubleshooting abilities will contribute to your success in this position. Global Payments is a leading provider of payment technology solutions serving businesses worldwide. Our company culture emphasizes collaboration, continuous learning, and innovation, offering employees opportunities to develop professionally while contributing to meaningful work that supports global commerce. We provide competitive compensation packages, comprehensive health and wellness benefits, retirement savings plans, and paid time off. Employees also enjoy access to professional development programs, mentorship opportunities, and clear pathways for career advancement within our growing organization. Join us to build a rewarding career while making a positive impact on customers every day.