Oscar Health is seeking a dedicated Customer Service Representative to join our remote team serving members across Florida. In this role, you will be the primary point of contact for our health insurance members, providing timely and empathetic assistance while ensuring each interaction reflects our commitment to exceptional service. You will handle a variety of inquiries related to benefits, claims, enrollment, and policy information, using multiple communication channels including phone, email, and chat. Key Responsibilities include answering incoming calls and messages promptly, accurately documenting member interactions in our systems, guiding members through complex healthcare processes, and escalating issues when necessary to ensure swift resolution. You will collaborate with internal teams to address member concerns effectively while maintaining compliance with all healthcare regulations and privacy standards. Required Qualifications include a high school diploma or equivalent, previous customer service experience preferably in healthcare or insurance, and strong computer literacy with the ability to navigate multiple systems simultaneously. Candidates must demonstrate excellent verbal and written communication skills along with patience and empathy when assisting members. Skills essential for success in this position include active listening, problem-solving, time management, and the ability to remain calm under pressure. Familiarity with healthcare terminology and CRM platforms is highly valued. Bilingual candidates are encouraged to apply. Oscar Health is a mission-driven health insurance company focused on making healthcare simple, transparent, and human. We leverage technology to improve the member experience and deliver personalized care solutions. Our team culture emphasizes collaboration, innovation, and continuous learning. Benefits include competitive compensation, comprehensive health coverage, flexible remote work arrangements within Florida, paid time off, and professional development opportunities. Employees also enjoy wellness programs and access to mental health resources. Growth Opportunities at Oscar Health include advancement into senior customer service roles, team lead positions, or specialized departments such as member retention and quality assurance. We support ongoing training and career development to help employees reach their professional goals.