Job Overview The Penso Agency is seeking a motivated Remote Customer Service & Sales Representative to join our dynamic team. This full-time role focuses on handling pre-qualified inbound leads, providing top-tier customer service, and closing sales without any cold calling. Ideal for self-starters who thrive in a remote environment, you'll play a key role in helping clients achieve their goals while enjoying flexible work from anywhere. Key Responsibilities Respond promptly to inbound leads via phone, email, and chat, qualifying prospects and understanding their needs. Deliver exceptional customer service by resolving inquiries, addressing concerns, and building lasting relationships. Guide customers through the sales process, presenting solutions and closing deals to meet or exceed sales targets. Maintain accurate records of interactions, sales activities, and customer data in our CRM system. Collaborate with the team to share insights, improve processes, and contribute to overall company success. Stay updated on products, services, and industry trends to provide informed recommendations. Required Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. At least 1-2 years of experience in customer service, sales, or a related field. Proven track record in a remote work setting with strong self-motivation. Excellent communication skills, both verbal and written, with a friendly and professional demeanor. Skills Strong active listening and empathy to connect with customers effectively. Persuasive sales techniques focused on value and relationship-building. Proficiency in CRM tools like Salesforce or HubSpot, plus Microsoft Office and Google Workspace. Time management and organizational skills to handle multiple leads efficiently. Adaptability to a fast-paced environment and quick problem-solving abilities. Basic tech savvy for remote tools such as Zoom, Slack, and telephony systems. Company Info The Penso Agency is a leading remote-first company specializing in innovative solutions for businesses and individuals. We pride ourselves on a supportive culture that values work-life balance, professional growth, and employee well-being. Our team operates across the globe, united by a commitment to excellence and customer satisfaction. Benefits Competitive base salary plus uncapped commission structure for high earning potential. Comprehensive health, dental, and vision insurance for full-time employees. Generous paid time off, including vacation, sick days, and holidays. Remote work setup with stipends for home office equipment and internet. Ongoing training programs and access to industry-leading sales tools. Growth Opportunities Advance your career with clear paths to senior representative, team lead, or management roles. Participate in mentorship programs and skill-building workshops. Performance-based incentives including bonuses and promotions. Join a company invested in your long-term success with regular feedback and development opportunities.