Job Overview Cengage, a leading EdTech company, is seeking a Customer Success Consultant to serve clients in Georgia and Alabama. This remote, full-time role focuses on building strong relationships with higher education institutions, ensuring they maximize the value of Cengage's digital learning platforms like MindTap and WebAssign. You'll play a pivotal role in customer retention, adoption, and growth by providing expert guidance on product usage and success strategies. Key Responsibilities Proactively engage with assigned accounts to understand their goals and challenges, conducting regular check-ins and success planning sessions. Deliver tailored training, onboarding, and troubleshooting support to faculty and administrators, maximizing platform utilization and student outcomes. Analyze usage data and customer feedback to identify opportunities for upsell, renewal, and expansion, collaborating with sales and product teams. Resolve escalated issues efficiently, escalating to technical support when needed, and maintain detailed CRM records of all interactions. Develop case studies and testimonials to showcase success stories, contributing to Cengage's reputation for excellence in education technology. Required Qualifications Bachelor's degree in Education, Business, Communications, or a related field. Minimum 2-3 years of experience in customer success, account management, or sales support within SaaS or EdTech environments. Proven track record working with higher education clients, understanding faculty needs and institutional dynamics. Strong proficiency with CRM tools like Salesforce and analytics platforms such as Tableau or Google Analytics. Skills Exceptional communication and relationship-building abilities, with the capacity to influence at all levels from instructors to deans. Analytical mindset to interpret data and derive actionable insights. Problem-solving expertise in fast-paced, remote settings. Deep knowledge of digital learning tools, LMS integrations (e.g., Canvas, Blackboard), and educational trends. Self-motivated with excellent time management, comfortable with ambiguity and achieving targets independently. Company Info Cengage empowers educators and learners worldwide with innovative digital course materials and tools that drive engagement and improve results. Headquartered in Boston, we serve millions of students across thousands of institutions, committed to affordability and accessibility in higher education. Join a collaborative culture that values innovation, diversity, and work-life balance. Benefits Competitive salary plus performance incentives. Comprehensive health, dental, and vision insurance with 401(k) matching. Generous PTO, including 20+ vacation days, paid holidays, and flexible remote work policy. Professional development stipend, tuition reimbursement, and wellness programs. Parental leave and employee assistance resources. Growth Opportunities Advance to Senior Customer Success Manager or Regional Director roles with clear career paths. Access ongoing training, certifications in EdTech sales, and leadership development programs. Participate in cross-functional projects influencing product roadmaps, with opportunities for national expansion beyond GA/AL.