Oscar Health is seeking a dedicated Customer Service Representative to join our remote team in Georgia. In this role, you will serve as the primary point of contact for our health insurance members, providing timely and accurate assistance with their coverage needs. You will handle a variety of customer interactions, including answering questions about benefits, resolving claims issues, and guiding members through enrollment processes. Your efforts will directly contribute to improving member satisfaction and retention while supporting the company's mission to make healthcare simpler and more transparent. Key responsibilities include managing inbound calls, emails, and chat inquiries with professionalism and empathy. You will accurately document member interactions in our systems, process requests such as ID card replacements and provider searches, and escalate complex issues to the appropriate departments when necessary. Additional duties involve educating members on plan details, coordinating with internal teams to resolve billing discrepancies, and maintaining compliance with all HIPAA and regulatory requirements. Success in this position requires consistent achievement of performance metrics related to response time, quality, and member satisfaction. Required qualifications include a high school diploma or equivalent, with at least one year of customer service experience preferably in healthcare or insurance. Candidates must demonstrate strong verbal and written communication skills, proficiency with computer systems and CRM platforms, and the ability to navigate multiple software applications simultaneously. Attention to detail, problem-solving abilities, and a commitment to delivering outstanding service are essential. Prior experience with health insurance terminology or member support in a call center environment is highly valued. Oscar Health offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, parental leave, and retirement savings options. Employees also receive access to wellness programs, professional development resources, and opportunities for career advancement within the organization. As a remote position based in Georgia, team members benefit from flexible work arrangements while maintaining strong connections through virtual collaboration tools and regular team meetings. Oscar Health is committed to fostering an inclusive workplace where diverse perspectives are welcomed and valued, supporting long-term professional growth and meaningful contributions to the future of healthcare.