Join NielsenIQ, a global leader in market research and consumer insights, as a Customer Service and Executive Support Specialist based in our Chicago office. This full-time role is ideal for professionals who thrive in fast-paced environments and are passionate about delivering outstanding service to both internal stakeholders and external clients. You will play a pivotal role in maintaining operational excellence while supporting executive leadership with administrative and organizational tasks. In this position, you will manage incoming client inquiries through multiple channels, ensuring timely and accurate resolutions while maintaining high satisfaction levels. You will coordinate executive calendars, prepare meeting materials, handle travel arrangements, and support day-to-day administrative functions for senior leadership. Additional responsibilities include maintaining internal databases, generating performance reports, processing documentation, and collaborating with cross-functional teams to address service issues and improve workflows. You will also assist in onboarding new team members and contribute to process improvement initiatives that enhance overall service delivery. To be successful, candidates should possess a bachelor's degree in business administration, communications, or a related field, along with at least two years of experience in customer service or executive support roles. Strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously are essential. Proficiency in Microsoft Office Suite, CRM platforms, and virtual collaboration tools is required. Excellent written and verbal communication skills, combined with a professional demeanor and problem-solving mindset, will set you apart. Key skills for this role include advanced customer relationship management, calendar and travel coordination, data analysis and reporting, process optimization, and executive-level communication. NielsenIQ offers a collaborative and inclusive workplace culture that values innovation and continuous learning. Employees enjoy comprehensive benefits including medical, dental, and vision coverage, a 401(k) retirement plan with company match, generous paid time off, and professional development opportunities. The company supports hybrid work arrangements, allowing for a balance between in-office collaboration and remote flexibility. Growth opportunities at NielsenIQ are extensive, with clear pathways for career advancement into senior support, client management, or operational leadership roles. Team members are encouraged to participate in training programs, mentorship initiatives, and cross-departmental projects that foster skill development and internal mobility. As a globally recognized organization, NielsenIQ provides exposure to diverse markets and the chance to make a meaningful impact on how brands understand consumer behavior worldwide.