Job Overview Careers In Travel Destination Planners is seeking a dedicated Customer Service Representative specializing in Hotel Reservations to join our dynamic remote team. This full-time role offers the flexibility to work from anywhere in Georgia, supporting travelers in securing perfect hotel stays worldwide. As a key player in our customer-focused operations, you'll provide top-tier service, manage bookings, and contribute to memorable vacation experiences for our clients. Key Responsibilities In this position, you will respond promptly to customer inquiries via phone, email, and chat, offering personalized recommendations for hotel options based on client needs, budgets, and preferences. You'll process reservations accurately, handle modifications, cancellations, and special requests while ensuring compliance with company policies and hotel partner requirements. Additionally, you'll upsell travel packages, resolve complaints efficiently to maintain high satisfaction levels, and maintain detailed records of all interactions in our reservation system. Collaborating with the travel planning team, you'll contribute to seamless itinerary integrations and provide post-booking support to enhance customer loyalty. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of experience in customer service, preferably in hospitality, travel, or reservations. Proficiency in reservation software such as Opera, Sabre, or similar systems is highly desirable, along with strong computer skills including Microsoft Office Suite. Availability to work flexible shifts, including evenings and weekends, is essential for this remote role. Skills Exceptional communication skills, both verbal and written, are crucial for building rapport with diverse clients. You should possess strong problem-solving abilities, attention to meticulous detail, and the capacity to multitask in a fast-paced environment. Empathy, patience, and a passion for travel will set you apart, complemented by technical savvy in CRM tools and a proactive approach to achieving sales targets. Company Info Careers In Travel Destination Planners is a leading travel agency based in Georgia, specializing in customized vacation packages and destination management. With a commitment to innovation and customer excellence, we partner with top hotel chains and resorts globally to deliver unparalleled travel solutions. Our remote-first culture fosters work-life balance and professional growth in the thriving travel industry. Benefits We offer competitive compensation, comprehensive health insurance, paid time off, and remote work stipends for home office setups. Enjoy travel perks including discounted hotel stays and familiarization trips, plus ongoing training programs to advance your career. Growth Opportunities Excel in this role and advance to senior reservation specialist, travel consultant, or team lead positions. We provide mentorship, skill-building workshops, and performance-based incentives to support your long-term success in travel services.