Mohawk Industries is seeking a dedicated Customer Service Representative to join our team in Mesquite, Texas. This full-time position plays a vital role in delivering outstanding customer experiences by handling inquiries, processing orders, and resolving issues with accuracy and care. As the primary point of contact for customers, you will ensure every interaction reflects Mohawk's commitment to quality and service excellence. In this role, you will respond to customer calls, emails, and inquiries in a timely manner while maintaining professionalism at all times. You will process orders, track shipments, and update account information using internal systems. Addressing complaints and providing solutions to customer concerns will be essential, along with documenting interactions and escalating complex issues when necessary. Collaborating with internal teams to resolve order discrepancies and ensure timely fulfillment is a key part of the position. The ideal candidate possesses a high school diploma or equivalent and at least one year of customer service experience, preferably in a call center or retail environment. Strong communication skills, both verbal and written, are required along with proficiency in Microsoft Office and customer relationship management systems. Candidates should demonstrate problem-solving abilities, attention to detail, and the capacity to manage multiple tasks efficiently. Mohawk Industries is a global leader in flooring manufacturing and offers a supportive work environment with opportunities for professional growth. Employees benefit from competitive compensation, comprehensive health insurance, retirement savings plans, paid time off, and employee discounts on products. Career development programs and internal mobility options support long-term advancement within the organization. This position offers a stable work schedule in a collaborative office setting where teamwork and customer focus are highly valued. Mohawk Industries is committed to fostering an inclusive workplace where every team member can contribute to the company's ongoing success.