Job Overview Community Choice Financial Family of Brands is seeking a dedicated Customer Service Representative to join our Wichita, KS team. In this vital role, you will provide top-tier support to customers seeking financial solutions, ensuring every interaction reflects our commitment to excellence, empathy, and efficiency. As a key point of contact, you will assist with account inquiries, loan applications, payment processing, and more, contributing to our mission of empowering communities through accessible financial services. Key Responsibilities You will handle a high volume of inbound calls, emails, and in-person visits, addressing customer needs promptly and professionally. This includes troubleshooting account issues, explaining product options like payday loans, installment loans, and check cashing services, and processing transactions accurately while adhering to compliance standards. You will also upsell relevant products, resolve complaints to achieve high satisfaction ratings, maintain accurate records in our CRM system, and collaborate with team members to meet daily service goals. Expect to thrive in a fast-paced environment where multitasking and quick problem-solving are essential. Required Qualifications A high school diploma or equivalent is required, with at least one year of customer service experience in retail, financial services, or call centers preferred. You must be at least 18 years old, pass a background check, and have reliable transportation to our Wichita location. Basic math skills and familiarity with office software like Microsoft Office are necessary. Skills Exceptional communication skills, both verbal and written, are crucial for building rapport with diverse customers. Strong active listening, empathy, and conflict resolution abilities will help you turn challenging situations into positive outcomes. Proficiency in handling multiple tasks simultaneously, data entry accuracy, and a customer-first mindset are key. Technical savvy with phones, computers, and CRM tools, plus a positive attitude and resilience under pressure, will set you apart. Company Info Community Choice Financial Family of Brands is a leading provider of short-term financial products and services, operating multiple trusted brands across the U.S. We pride ourselves on fostering an inclusive culture that values teamwork, innovation, and community impact, with a focus on helping underserved customers achieve financial stability. Benefits We offer competitive pay, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, employee discounts, and performance-based bonuses. Full-time associates enjoy tuition reimbursement and wellness programs to support your well-being. Growth Opportunities Start your career in customer service and advance quickly through proven training programs, leadership development paths, and internal promotion opportunities. Many of our store managers and district leaders began in roles like this, gaining skills in sales, operations, and management to build a rewarding future.