Job Overview Cigna Healthcare is seeking a dedicated Customer Service Representative to join our remote team, based in Montana. This full-time role offers the flexibility to work from anywhere in the state while delivering outstanding support to our healthcare members. As a key member of our customer-facing team, you will assist clients with insurance inquiries, claims processing, and benefit navigation, ensuring a positive experience that aligns with Cigna's commitment to health and wellness. Key Responsibilities In this position, you will handle inbound calls, emails, and chats from members seeking assistance with healthcare coverage, billing questions, prescription services, and more. You will resolve issues promptly by accessing member accounts, verifying information, and coordinating with internal teams for escalations. Documenting interactions accurately in our CRM system, educating customers on policy details, and identifying upsell opportunities for additional services are core daily tasks. Maintaining empathy, professionalism, and compliance with HIPAA regulations is essential to uphold service standards and member satisfaction. Required Qualifications Candidates must have a high school diploma or equivalent, with at least one year of customer service experience, preferably in healthcare or insurance. Proficiency in computer systems, including typing speed of 35+ WPM, is required. A quiet home workspace with reliable high-speed internet (minimum 10 Mbps download/upload), a Windows 10+ PC (company-issued equipment provided), and a wired Ethernet connection are mandatory for remote work. Montana residency is required, along with eligibility for state-specific licensing if applicable. Skills Strong active listening and communication skills are crucial, paired with problem-solving abilities to de-escalate complex situations. Familiarity with healthcare terminology, insurance products, and CRM tools like Salesforce is highly desirable. You should thrive in a fast-paced environment, demonstrating patience, attention to detail, and cultural sensitivity when serving diverse members. Technical aptitude for troubleshooting software and adaptability to shifting priorities round out the ideal skill set. Company Info Cigna, a global health services leader, empowers people to improve their health, well-being, and peace of mind through innovative insurance solutions and wellness programs. With a presence in Montana and beyond, we serve millions by focusing on personalized care and accessibility. Benefits We offer competitive pay, comprehensive medical/dental/vision coverage, 401(k) matching, paid time off, and remote work stipends for equipment. Additional perks include tuition reimbursement, employee assistance programs, and wellness incentives. Growth Opportunities Cigna invests in your career with ongoing training, leadership development paths, and clear promotion tracks to roles like Team Lead or Case Manager. Join a supportive culture that values work-life balance and professional advancement in the dynamic healthcare industry.