Job Overview Precision Garage Doors is seeking a dedicated Customer Service Representative to join our team in New Jersey. In this full-time role, you will serve as the primary point of contact for customers, providing timely and professional assistance while representing our brand with excellence. You will handle a variety of inquiries related to garage door products, services, scheduling, and support, ensuring every interaction reflects our commitment to quality and reliability. Key Responsibilities Respond to incoming customer calls, emails, and service requests with professionalism and efficiency. Provide accurate information about products, pricing, availability, and installation timelines. Schedule service appointments and coordinate with technicians to ensure timely resolutions. Handle complaints and escalations by listening actively and offering appropriate solutions. Maintain detailed records of customer interactions in our CRM system. Follow up with customers to confirm satisfaction and address any remaining concerns. Collaborate with internal teams to relay feedback and improve service processes. Stay up to date on company offerings, promotions, and industry trends to provide informed guidance. Required Qualifications High school diploma or equivalent is required. Previous customer service experience in a call center, retail, or service industry setting is preferred. Strong verbal and written communication skills are essential. Ability to manage multiple tasks simultaneously while maintaining accuracy and professionalism. Proficiency with computers and customer relationship management software is necessary. Availability to work during standard business hours, including some weekends or evenings as needed. Skills Excellent problem-solving abilities and a customer-first mindset are critical. Candidates should demonstrate patience, empathy, and the ability to remain calm under pressure. Attention to detail and strong organizational skills will support success in tracking service requests and follow-ups. Familiarity with garage door systems or home improvement services is a plus but not required. Company Info Precision Garage Doors is a trusted provider of residential and commercial garage door solutions across New Jersey. With a focus on quality craftsmanship, safety, and customer satisfaction, we deliver reliable products and expert installation services to homeowners and businesses alike. Benefits We offer competitive compensation along with opportunities for performance-based incentives. Employees enjoy paid training, health and wellness benefits, and a supportive team environment. Flexible scheduling options and employee discounts on company services are also available. Growth Opportunities This position offers clear pathways for career advancement within the customer service department or into operations, sales, or management roles. Ongoing training and mentorship programs help team members develop new skills and grow professionally within the organization.