Job Overview Mind Friend is seeking a dedicated Part-time Customer Service Representative (CSR) to join our remote team. This role offers the flexibility to work from anywhere in Texas, supporting our mission to provide accessible mental health and wellness resources to individuals worldwide. As a CSR, you will be the friendly voice and primary point of contact for our users, helping them navigate our platform, resolve issues, and feel supported during their wellness journey. Ideal for compassionate individuals passionate about making a positive impact through empathetic communication. Key Responsibilities Respond promptly to customer inquiries via email, chat, live calls, and our support ticket system, ensuring high satisfaction ratings. Troubleshoot common technical issues related to our app and web platform, escalating complex problems to technical teams as needed. Maintain accurate records of customer interactions, updating CRM systems with detailed notes for seamless team collaboration. Educate users on Mind Friend's services, including mental health tools, appointment scheduling, and resource libraries to empower their self-care. Proactively follow up on unresolved issues, gather feedback to improve services, and contribute to a positive, supportive community atmosphere. Adhere to privacy policies and data protection standards when handling sensitive user information. Required Qualifications High school diploma or equivalent; associate's or bachelor's degree in communications, psychology, or related field preferred. At least 1 year of customer service experience, ideally in healthcare, tech support, or wellness sectors. Excellent proficiency in English, both written and verbal, with strong active listening skills. Comfortable using remote work tools like Zoom, Slack, Zendesk, or similar platforms. Must be based in Texas and able to commit to part-time hours (20-25 per week), with flexibility for peak times including evenings or weekends. Skills Exceptional empathy and patience to handle sensitive mental health-related conversations. Strong problem-solving abilities to address diverse user needs efficiently. Proficiency in multitasking across multiple communication channels while maintaining accuracy. Tech-savviness with quick learning of new software and apps. Outstanding organizational skills for managing tickets and follow-ups effectively. Company Info Mind Friend is a innovative mental wellness company revolutionizing access to support through our user-friendly app and online platform. We connect users with therapists, self-help resources, and community forums, fostering a stigma-free environment for mental health care. Our remote-first culture values work-life balance, diversity, and employee well-being, with a team passionate about meaningful change. Benefits Competitive hourly pay with performance bonuses. Flexible remote scheduling to fit your lifestyle. Comprehensive training program on mental health topics and support tools. Access to free Mind Friend premium services for you and family. Health stipend, paid time off, and professional development opportunities. Growth Opportunities Start as a CSR and advance to roles like Senior Support Specialist, Team Lead, or even Product Feedback Analyst. We offer ongoing training, mentorship, and clear paths for promotion based on performance. Join a growing company where your contributions directly impact user lives and company success.