Job Overview Western Security is seeking a professional Customer Service Representative to join our team in Tampa, Florida. In this role, you will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction with our security services. The position requires strong communication skills and a commitment to delivering outstanding service in a fast-paced environment. Key Responsibilities Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner. Process service requests, schedule appointments, and coordinate with technical teams to resolve customer concerns. Maintain accurate records of all customer interactions and follow up to ensure issues are fully resolved. Provide product and service information to help customers make informed decisions. Handle escalated complaints with empathy and work toward satisfactory solutions. Collaborate with internal departments to address customer needs effectively. Required Qualifications High school diploma or equivalent is required. Previous customer service experience in a professional setting is preferred. Strong verbal and written communication skills are essential. Basic computer proficiency with Microsoft Office applications is necessary. Skills Excellent listening and problem-solving abilities. Ability to remain calm and professional under pressure. Strong attention to detail and organizational skills. Capability to manage multiple tasks simultaneously. Customer-focused mindset with a positive attitude. Company Info Western Security is a trusted provider of comprehensive security solutions serving the Tampa Bay area. Our company is committed to protecting our clients through innovative security services and exceptional customer support. Benefits Competitive compensation package. Health, dental, and vision insurance options. Paid time off and holiday pay. Opportunities for professional development and training. Supportive team environment with growth potential. Growth Opportunities Employees have access to ongoing training programs and advancement pathways within the organization. Successful representatives may progress to senior customer service roles, team lead positions, or other departments based on performance and interest.