Join Recology as a Customer Service Representative 1 and become an essential part of a mission-driven organization dedicated to sustainable waste management solutions. In this role, you will serve as the frontline ambassador for customers across California, providing timely and professional assistance while supporting the company's commitment to environmental stewardship and community service. As a Customer Service Representative 1, your key responsibilities include answering inbound calls and responding to customer inquiries via email and chat platforms. You will assist customers with service requests, billing questions, service changes, and account updates while maintaining accurate records in the company's customer relationship management system. Additional duties involve processing service orders, coordinating with field operations teams to resolve service issues, and escalating complex concerns to appropriate departments when necessary. The ideal candidate will possess a high school diploma or equivalent along with at least one year of customer service experience in a call center or office environment. Strong verbal and written communication skills are essential, as is the ability to handle multiple tasks simultaneously while maintaining composure under pressure. Proficiency with standard office software and customer database systems is required. Successful team members demonstrate exceptional listening skills, patience, and a genuine desire to help others. You must be able to work collaboratively with colleagues across departments while maintaining a positive attitude during challenging interactions. Bilingual skills are considered a plus but are not required. Recology is a family-owned company with deep roots in environmental sustainability and community engagement. Our employees enjoy competitive compensation packages, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) retirement plan with company match, and generous paid time off. Additional perks include employee wellness programs and opportunities to participate in local environmental initiatives. This position offers clear pathways for professional advancement within the organization. Representatives who excel in their roles may progress to senior customer service positions, team lead responsibilities, or specialized roles in operations, sales, or account management. Recology invests in employee development through ongoing training programs and tuition assistance for continued education.