Speed Queen Laundry on Grand Ave in Chicago is seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing friendly and efficient assistance while supporting the smooth operation of our laundry facility. As a Customer Service Representative, your key responsibilities include greeting customers, answering inquiries about services and pricing, processing transactions, and handling complaints with professionalism and care. You will also monitor equipment usage, assist with machine operations when needed, maintain cleanliness throughout the facility, and ensure all customers have a positive experience during their visit. Additional duties involve tracking inventory for supplies, reporting maintenance issues promptly, and following all company policies and safety guidelines. Required qualifications for this position include a high school diploma or equivalent, previous customer service experience preferably in retail or hospitality, and strong communication skills. Candidates must be reliable, punctual, and able to work in a physically active environment that may require standing for extended periods. Essential skills include excellent interpersonal abilities, problem-solving capabilities, attention to detail, basic computer literacy, and the capacity to handle multiple tasks simultaneously. Bilingual skills are considered a plus but not required. Speed Queen Laundry is a trusted provider of quality laundry services in the Chicago community, committed to delivering exceptional customer experiences through modern equipment and attentive service. We value teamwork, professionalism, and continuous improvement in everything we do. We offer competitive hourly compensation along with opportunities for advancement within the organization. Employees benefit from flexible scheduling options, a supportive work environment, and the chance to develop valuable customer service and operational skills. Growth opportunities include potential advancement to shift supervisor or assistant manager roles for high-performing team members who demonstrate leadership potential and commitment to excellence.