Computer Services, Inc. is seeking a dedicated Customer Service Banking Specialist to join our remote team. In this full-time role, you will provide exceptional support to banking customers during the 11 AM to 8 PM Eastern Time shift. This position offers the flexibility of working from anywhere while maintaining high standards of customer service excellence in the banking sector. As a Customer Service Banking Specialist, you will handle inbound customer inquiries via phone, email, and chat platforms. You will assist customers with account information, transaction disputes, product features, and banking procedures. Your responsibilities include processing service requests accurately, documenting interactions in our customer relationship management system, and escalating complex issues to appropriate departments when necessary. You will also educate customers about banking products, services, and security protocols while maintaining compliance with all regulatory requirements. To succeed in this role, candidates must possess a high school diploma or equivalent with previous customer service experience preferably in banking or financial services. Strong communication skills, both verbal and written, are essential along with proficiency in using computers and customer service software applications. Candidates should demonstrate problem-solving abilities, attention to detail, and the capacity to handle multiple tasks simultaneously in a fast-paced environment. Key skills required include excellent customer service orientation, banking industry knowledge, effective communication abilities, conflict resolution expertise, and proficiency with digital tools and CRM systems. The ideal candidate will be adaptable, patient, and committed to delivering outstanding service experiences. Computer Services, Inc. is a technology company dedicated to providing innovative solutions for financial institutions across the nation. We foster a collaborative work environment that values employee growth and professional development. Our team members enjoy competitive compensation packages, comprehensive health benefits, and opportunities for career advancement. We support work-life balance through flexible remote arrangements and ongoing training programs. This role offers significant growth opportunities including advancement to senior customer service positions, team leadership roles, and specialized banking operations functions. Employees receive regular performance evaluations, skill development workshops, and mentorship programs designed to support long-term career progression within the organization.