Job Overview Addison Group is looking for a motivated Customer Service Representative to join our dynamic team in Chicago, Illinois. In this full-time role, you will serve as the primary point of contact for customers, delivering outstanding service experiences while efficiently resolving inquiries and concerns. This position offers the opportunity to work in a collaborative office environment where your communication skills and problem-solving abilities will directly contribute to customer satisfaction and company success. Key Responsibilities Handle incoming customer calls and emails with professionalism, ensuring each interaction reflects the company's commitment to excellence. Investigate and resolve customer complaints by identifying root causes and implementing appropriate solutions within established timeframes. Process orders, returns, and account updates accurately while maintaining detailed records of all customer interactions. Collaborate with internal departments to escalate complex issues and ensure timely resolution of customer concerns. Meet and exceed individual and team performance metrics related to response time, resolution rates, and customer satisfaction scores. Required Qualifications High school diploma or equivalent is required, with previous customer service experience strongly preferred. Candidates must demonstrate excellent verbal and written communication skills along with the ability to remain calm and professional under pressure. Strong computer proficiency, including experience with customer relationship management systems and Microsoft Office applications, is essential for success in this role. Skills The ideal candidate will possess active listening abilities, patience, and a genuine desire to help others. Time management and organizational skills are crucial for handling multiple inquiries simultaneously while maintaining accuracy. Problem-solving capabilities and adaptability enable representatives to address diverse customer needs effectively. Attention to detail ensures accurate documentation and order processing throughout each transaction. Company Info Addison Group is a leading professional services firm dedicated to connecting talented individuals with meaningful career opportunities across various industries. Our Chicago office provides a supportive work environment focused on professional development and employee well-being. Benefits Employees enjoy competitive compensation packages, comprehensive health insurance coverage, and retirement savings plans. Additional perks include paid time off, professional development opportunities, and a collaborative team atmosphere that values work-life balance. Growth Opportunities This role provides a solid foundation for career advancement within Addison Group. Representatives can progress into senior customer service positions, team lead roles, or specialized departments based on performance and demonstrated leadership capabilities. Ongoing training and mentorship programs support continuous professional growth and skill development.