Point72 is seeking a dedicated Customer Service Representative to join our Tampa team on a part-time basis. This role offers an excellent opportunity to work with a leading global investment firm while developing valuable skills in financial services and client relations. The position requires availability during standard business hours with flexible scheduling options to accommodate part-time commitments. In this role, you will serve as the primary point of contact for client inquiries, providing accurate information about account status, investment products, and company policies. Your daily responsibilities include handling incoming calls and emails professionally, resolving customer concerns promptly, documenting all interactions accurately in our customer relationship management system, and escalating complex issues to appropriate team members when necessary. You will also assist with account maintenance tasks, process routine requests, and contribute to maintaining exceptional service quality standards that reflect Point72's commitment to excellence. The ideal candidate will possess strong communication abilities, both verbal and written, along with proven experience in customer-facing roles. A high school diploma or equivalent is required, and previous experience in financial services or call center environments is highly preferred. Candidates must demonstrate proficiency with standard office software including Microsoft Office Suite and customer relationship management platforms. The ability to handle multiple tasks simultaneously while maintaining accuracy and professionalism under pressure is essential for success in this position. Successful team members will exhibit patience, empathy, and a genuine commitment to helping customers resolve their concerns effectively. Strong problem-solving abilities and attention to detail are crucial, as is the capacity to learn new systems and processes quickly. Previous experience with financial terminology or investment products would be advantageous but is not mandatory, as comprehensive training will be provided to all new team members. Point72 is a leading global investment firm committed to delivering superior returns for our clients through innovative investment strategies and operational excellence. With offices worldwide, we foster a collaborative and inclusive workplace culture that values professional development and career growth. Our Tampa location offers a modern work environment with state-of-the-art technology and supportive management teams dedicated to employee success. Part-time employees at Point72 enjoy competitive hourly compensation along with access to professional development opportunities and potential pathways to full-time positions. Team members benefit from a supportive work environment, ongoing training programs, and the opportunity to work with industry professionals in the dynamic field of investment management. Growth opportunities include advancement to senior customer service roles, specialized positions within operations, or progression into other departments based on performance and career interests. The company encourages internal mobility and provides resources to help employees develop their skills and advance their careers within the organization.