Mohawk Industries is seeking a dedicated Customer Service Representative to join our team in Tulsa, Oklahoma. This full-time role offers an exciting opportunity to provide exceptional customer experiences while representing one of the world's leading flooring manufacturers. The Customer Service Representative will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction throughout every interaction. Key Responsibilities include answering inbound calls and responding to customer emails and chat inquiries in a timely and professional manner. The representative will process orders, track shipments, and coordinate with internal departments to resolve product or service concerns. Additional duties involve maintaining accurate customer records, documenting all interactions in the CRM system, and following up on outstanding issues to ensure resolution. The role requires the ability to handle escalated complaints with empathy and professionalism while adhering to company policies and service standards. Required Qualifications include a high school diploma or equivalent with at least two years of customer service experience in a call center or retail environment. Strong verbal and written communication skills are essential, along with basic computer proficiency and familiarity with CRM platforms. Candidates must demonstrate the ability to multitask effectively in a fast-paced environment while maintaining attention to detail. Essential Skills include active listening, problem-solving, time management, conflict resolution, and adaptability to changing customer needs. Proficiency in Microsoft Office applications and experience with order management systems are highly valued. The ideal candidate will possess a positive attitude, patience, and a genuine desire to help others. Company Info reveals Mohawk Industries as a global leader in flooring solutions with operations across multiple countries. Our Tulsa facility plays a vital role in serving customers throughout the region with high-quality products and reliable service. We are committed to innovation, sustainability, and creating lasting value for our customers and employees. Benefits include competitive hourly compensation, comprehensive health insurance coverage, dental and vision plans, a 401(k) retirement savings program with company match, paid time off, and employee discounts on Mohawk products. Additional perks include opportunities for overtime and performance-based incentives. Growth Opportunities are abundant within Mohawk Industries. Employees have access to ongoing training programs, leadership development initiatives, and clear pathways for career advancement. Many team members progress into supervisory, training, or specialized roles within the customer service organization. The company encourages internal mobility and supports employees in achieving their professional goals through mentorship and educational assistance programs.