Job Overview Field Fresh Foods, a leading provider of high-quality fresh produce and gourmet food products, is seeking a dedicated Customer Service Representative to join our team in California. In this full-time role, you will be the friendly voice and primary point of contact for our valued customers, ensuring every interaction reflects our commitment to excellence, freshness, and satisfaction. If you thrive in a fast-paced environment and have a passion for helping people, this position offers the chance to contribute to a company that delivers farm-to-table quality across the region. Key Responsibilities You will manage incoming customer inquiries via phone, email, and chat, providing accurate information about our products, orders, and services. Resolving complaints efficiently by investigating issues, coordinating with warehouse and logistics teams, and offering solutions like refunds, replacements, or escalations when needed. Processing orders, updates, and returns while maintaining detailed records in our CRM system to track customer interactions and history. Collaborating with sales and operations departments to address complex queries and improve service delivery. Promoting upsell opportunities for complementary products and gathering feedback to enhance the customer experience. Upholding food safety standards in all communications and staying updated on industry regulations. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. At least 1-2 years of customer service experience, ideally in retail, food service, or e-commerce. Proficiency in Microsoft Office Suite and experience with customer service software like Zendesk or Salesforce is highly desirable. Excellent verbal and written communication skills with a professional phone demeanor. Ability to multitask in a high-volume setting and work flexible hours including occasional weekends. Skills Strong problem-solving abilities and empathy to handle diverse customer needs. Active listening and conflict resolution expertise. Solid organizational skills for managing multiple channels. Basic knowledge of food products, supply chain, and perishables. Tech-savvy with quick adaptation to new tools. Team player with a positive, customer-first attitude. Company Info Field Fresh Foods is a family-owned California-based company specializing in sustainably sourced fruits, vegetables, and ready-to-eat meals. We pride ourselves on direct farm partnerships, innovative packaging, and nationwide distribution, serving grocery chains, restaurants, and direct consumers. Our vibrant workplace in the heart of California's agricultural hub fosters growth and community. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, employee discounts on fresh products, and tuition reimbursement. Enjoy a supportive culture with team-building events and wellness programs. Growth Opportunities Advance your career with ongoing training, mentorship programs, and clear paths to supervisory roles, customer success manager positions, or even sales leadership. We invest in your development through workshops, certifications, and performance-based promotions in our expanding organization.