Job Overview Ansafone Contact Centers is seeking motivated Bilingual Customer Service Representatives for a 100% remote position. This role offers the flexibility to work from anywhere, with all necessary equipment provided, allowing you to deliver outstanding customer support in both English and Spanish. As a key member of our team, you'll handle inbound calls, resolve inquiries, and ensure customer satisfaction in a dynamic contact center environment. Key Responsibilities You will answer high-volume inbound customer calls, providing accurate information and solutions to inquiries related to products, services, billing, and technical support. Responsibilities include active listening to customer needs, troubleshooting issues efficiently, and escalating complex matters to appropriate teams while maintaining a positive and professional demeanor. You'll document all interactions in our CRM system, upsell services when appropriate, and meet or exceed performance metrics such as average handle time, first call resolution, and customer satisfaction scores. Additionally, you'll collaborate with team members to share best practices and contribute to a supportive remote work culture. Required Qualifications A high school diploma or equivalent is required, along with fluency in both English and Spanish (written and verbal). Previous customer service experience, preferably in a call center setting, is highly preferred. You must have strong computer literacy, including proficiency with Windows-based systems, and the ability to type at least 35 WPM. Reliable high-speed internet (minimum 50 Mbps download/upload) and a quiet, distraction-free home workspace are essential. Availability to work various shifts, including evenings, weekends, and holidays, is necessary to support our 24/7 operations. Skills Exceptional communication skills in bilingual capacities are crucial, paired with empathy, patience, and problem-solving abilities. Technical proficiency in CRM software, multitasking in fast-paced environments, and a customer-centric mindset will set you apart. Strong organizational skills, attention to detail, and the ability to remain composed under pressure are vital for success in this role. Company Info Ansafone Contact Centers is a leading provider of outsourced customer experience solutions, serving Fortune 500 clients across industries like telecommunications, healthcare, retail, and finance. With over 30 years of experience, we pride ourselves on fostering a people-first culture that emphasizes work-life balance, professional development, and innovation in remote contact center services. Our fully remote model empowers employees to thrive without commuting hassles. Benefits We offer competitive hourly pay, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay. Enjoy all equipment provided, including computer, headset, and monitor, plus ongoing training programs and performance bonuses. Additional perks include employee assistance programs, tuition reimbursement, and wellness initiatives to support your overall well-being. Growth Opportunities Ansafone promotes from within, offering clear paths to supervisory, quality assurance, and training roles. Participate in leadership development programs, certifications in customer service excellence, and cross-training opportunities to advance your career in the contact center industry. Join us to build a rewarding future in a supportive, remote-first company.