Job Overview: Cigna Healthcare is seeking a dedicated Customer Service Representative to join our remote team in Montana. In this full-time role, you will deliver outstanding support to our healthcare members, helping them navigate insurance benefits, claims, and wellness resources with empathy and expertise. As a key member of our customer-facing team, you'll contribute to Cigina's mission of improving health and vitality for millions, all from the comfort of your home anywhere in Montana. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, and other digital channels, resolving issues related to health insurance plans, billing, claims processing, and coverage details. Educate members on plan benefits, preventive care options, and available resources to enhance their healthcare experience. Document all interactions accurately in our CRM system to ensure seamless follow-up and compliance with healthcare regulations. Collaborate with internal teams, including claims adjusters and clinical staff, to escalate complex cases and provide holistic solutions. Actively listen to customer needs, de-escalate concerns, and maintain a positive, professional demeanor to uphold Cigina's high service standards. Participate in quality assurance reviews and training to continuously improve service delivery. Required Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. Minimum of 1-2 years of customer service experience, ideally in healthcare, insurance, or call center environments. Proficiency in computer systems, including typing speed of at least 35 WPM. Must be authorized to work in the U.S. and able to pass a background check. Availability for full-time hours, including potential evenings or weekends based on business needs. Skills: Exceptional verbal and written communication skills with a focus on empathy and clarity. Strong problem-solving abilities to handle diverse customer scenarios efficiently. Familiarity with healthcare terminology, insurance concepts, and customer relationship management (CRM) software like Salesforce. Tech-savvy with experience in multi-channel support tools, Microsoft Office, and remote collaboration platforms such as Zoom or Microsoft Teams. High emotional intelligence, resilience under pressure, and a commitment to confidentiality under HIPAA guidelines. Excellent time management to meet performance metrics like average handle time and customer satisfaction scores. Company Info: Cigna Corporation is a global health service company committed to advancing health and well-being for individuals, families, and communities. With a presence in over 30 countries, Cigna offers innovative health insurance plans, pharmacy benefits, and wellness programs. Our Montana remote team is part of a larger network dedicated to personalized care and digital innovation in healthcare. Benefits: Competitive salary with performance-based incentives. Comprehensive benefits package including medical, dental, vision coverage starting on day one, plus 401(k) with company match. Generous paid time off, paid holidays, and flexible remote work setup with home office stipend. Access to employee assistance programs, wellness incentives, and tuition reimbursement for professional development. Growth Opportunities: Advance your career within Cigna through structured training programs, mentorship, and clear paths to senior representative, team lead, or specialized roles in claims or provider relations. We invest in your success with ongoing learning via Cigna's university, certifications in healthcare customer service, and leadership development initiatives. Join a supportive culture where remote employees thrive and contribute to meaningful impact.