Big O Tires is seeking a dedicated Service Advisor and Sales professional who is fluent in both English and Spanish to join our team in Grand Island, Nebraska. This full-time position offers an exciting opportunity to combine technical automotive knowledge with strong customer service and sales skills in a dynamic retail environment. As a Service Advisor, you will serve as the primary point of contact for customers, providing expert guidance on tire selections and automotive maintenance needs while ensuring each client receives personalized attention and professional recommendations. Key responsibilities include greeting customers upon arrival, conducting thorough vehicle inspections, explaining recommended services and products in both English and Spanish, preparing accurate service estimates, and following up with customers regarding their vehicle maintenance needs. You will actively promote tire sales and additional services, maintain detailed customer records, coordinate with technicians on service timelines, and ensure customer satisfaction throughout the entire service process. Additional duties involve managing appointment schedules, handling customer inquiries over the phone and in person, processing payments, and maintaining a clean and organized service counter area. Required qualifications include a high school diploma or equivalent, previous customer service or sales experience preferably in the automotive industry, and fluency in both English and Spanish. Candidates should possess strong communication and interpersonal skills, basic computer proficiency, and the ability to work in a fast-paced environment while maintaining attention to detail. A valid driver's license and reliable transportation are required. Essential skills for success in this role include bilingual communication abilities, sales acumen, customer relationship management, problem-solving capabilities, and time management proficiency. Knowledge of automotive systems and tire specifications is highly beneficial. Big O Tires is a well-established automotive service provider committed to delivering quality products and exceptional customer experiences across multiple locations. Benefits include competitive compensation with commission opportunities, comprehensive health insurance coverage, paid time off, employee discounts on products and services, and ongoing training and development programs. Growth opportunities include advancement to service manager positions, regional sales roles, and specialized technical training certifications that support long-term career development within the automotive retail industry.