The Customer Service Specialist 2 position at Recology offers an excellent opportunity to deliver high-quality customer support while contributing to sustainable waste management solutions across Washington state. This full-time role involves serving as a primary point of contact for customers, handling inquiries, resolving complaints, and ensuring satisfaction with Recology's comprehensive range of environmental services. Key responsibilities include responding to customer calls and emails in a timely manner, processing service requests and account updates, troubleshooting issues related to collection schedules and billing, and maintaining accurate records within the company's customer management systems. The specialist will work closely with internal teams to escalate complex concerns, coordinate follow-up actions, and implement solutions that enhance the overall customer experience. Additional duties involve educating customers on proper waste disposal practices, promoting recycling programs, and supporting community outreach initiatives that align with Recology's environmental mission. Required qualifications include a high school diploma or equivalent, with previous customer service experience in a call center or service-oriented environment strongly preferred. Candidates should demonstrate strong communication abilities, both verbal and written, along with proficiency in computer applications such as Microsoft Office and customer relationship management software. The role requires excellent problem-solving skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive attitude under pressure. Essential skills for success include active listening, conflict resolution, time management, and the capacity to remain patient and empathetic when assisting diverse customer populations. Familiarity with waste management or utility services is beneficial but not mandatory, as comprehensive training will be provided. Recology is a leading integrated waste management company committed to environmental stewardship and community engagement throughout the Pacific Northwest. The organization fosters a collaborative workplace culture that values employee contributions and promotes sustainable business practices. Benefits include competitive compensation, comprehensive health insurance coverage, retirement savings plans, paid time off, and opportunities for professional development. Employees can access ongoing training programs designed to support career advancement within the organization. Growth opportunities exist for high-performing individuals to progress into senior customer service roles, team lead positions, or specialized areas such as operations coordination and account management. Recology encourages internal mobility and provides resources to help employees achieve their professional goals while contributing to the company's mission of environmental sustainability.