Job Overview Green Energy Origin (GEO) is a pioneering company in the renewable energy sector, dedicated to accelerating the transition to sustainable power through innovative solar, wind, and energy storage solutions. We are seeking a passionate Customer Service Specialist to join our Tennessee team. In this full-time role, you will be the friendly voice of GEO, assisting customers with their energy needs, troubleshooting service issues, and educating them on the benefits of green energy. If you thrive in a dynamic environment where your work directly contributes to a cleaner planet, this position offers rewarding opportunities to grow with a forward-thinking organization. Key Responsibilities As a Customer Service Specialist, you will manage a high volume of customer interactions via phone, email, chat, and social media, ensuring every contact is resolved efficiently and positively. You will process service requests, such as installation inquiries, billing disputes, and maintenance scheduling, while upselling relevant green energy products to enhance customer satisfaction. Monitoring customer feedback and collaborating with technical teams to escalate complex issues will be central to your day-to-day. Additionally, you will maintain accurate records in our CRM system, contribute to service quality reports, and participate in training sessions to stay updated on renewable energy trends and company policies. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, preferably within the energy, utilities, or tech industries, is essential. Proficiency in customer relationship management (CRM) software, such as Salesforce or Zendesk, and familiarity with Microsoft Office Suite are mandatory. You must possess strong communication skills, both verbal and written, and the ability to multitask in a fast-paced setting. Skills Success in this role demands exceptional active listening, empathy, and problem-solving abilities to de-escalate challenging situations and deliver tailored solutions. Technical aptitude for understanding basic energy systems, like solar panel operations or smart metering, will set you apart. Organizational skills, attention to detail, and a customer-centric mindset are crucial, along with adaptability to shifting priorities. Proficiency in data entry and basic analytics for tracking service metrics is highly valued. Above all, a passion for sustainability and enthusiasm for green energy initiatives will help you connect authentically with eco-conscious customers. Company Info Green Energy Origin (GEO), headquartered in Tennessee, leads the charge in affordable, reliable renewable energy. Our mission is to power communities with clean alternatives, reducing carbon footprints while delivering cost savings. With a team of innovators and a commitment to ethical practices, GEO has expanded rapidly, serving thousands of residential and commercial clients across the Southeast. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, plus a 401(k) with company match. Enjoy paid time off, remote work flexibility after onboarding, professional development stipends, and employee discounts on energy products. Our wellness programs include gym memberships and mental health support to keep you energized. Growth Opportunities At GEO, your career is powered by potential. Start as a Specialist and advance to roles like Team Lead, Customer Success Manager, or even Sales Operations within 1-2 years through our mentorship programs and internal promotions. Regular training in emerging green tech ensures you're always ahead, fostering long-term success in the booming renewable sector.