Mohawk Industries is seeking a motivated Customer Service Representative to join our team in Grapevine, Texas. As a key member of our customer support operations, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring an outstanding service experience that reflects our commitment to quality and excellence. In this role, you will handle a high volume of customer interactions via phone, email, and chat platforms. Your responsibilities include processing orders, tracking shipments, managing account information, and providing product guidance to help customers make informed decisions. You will work closely with internal teams such as sales, logistics, and operations to ensure timely resolution of issues and seamless coordination across departments. Accurate documentation of customer interactions and maintaining detailed records in our CRM system will be essential to support continuous improvement and service excellence. The ideal candidate will possess strong communication skills, both verbal and written, along with proven experience in a customer-facing environment. Attention to detail, the ability to multitask effectively, and a solutions-oriented mindset are critical for success. Proficiency with standard office software and customer relationship management tools is required, and previous experience in the manufacturing or retail industry is considered an asset. Mohawk Industries is a global leader in flooring solutions, dedicated to innovation, sustainability, and delivering superior products to residential and commercial markets worldwide. We foster a collaborative and inclusive workplace where employees are valued and empowered to grow professionally. We offer a competitive compensation package along with comprehensive benefits including health, dental, and vision coverage, retirement savings plans, paid time off, and employee wellness programs. Employees also enjoy opportunities for career advancement through ongoing training and development initiatives designed to help you reach your full potential. Join Mohawk Industries and become part of a dynamic organization that values customer satisfaction, teamwork, and continuous improvement. This full-time position offers stability and growth within a respected industry leader committed to making a positive impact in the communities we serve.