Job Overview MCI, a leading provider of customer experience solutions, is hiring Remote Bilingual Customer Service Representatives for full-time positions based anywhere in Florida. In this role, you will deliver outstanding support to clients across various industries, utilizing your bilingual skills in English and Spanish to resolve inquiries efficiently and enhance customer satisfaction. As a remote team member, you'll enjoy the flexibility of working from home while contributing to MCI's mission of building lasting customer relationships through innovative service strategies. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, email, live chat, and social media, ensuring quick resolution and high satisfaction rates. Provide accurate information about products, services, and policies while troubleshooting issues and escalating complex cases to appropriate teams. Maintain detailed records of customer interactions in our CRM system, adhering to quality standards and compliance protocols. Actively listen to customer needs, upsell services when appropriate, and follow up to confirm resolution. Collaborate with team members and supervisors to continuously improve service delivery and meet performance metrics such as average handle time and first-call resolution. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of 1-2 years of customer service experience in a call center or similar environment. Fluency in both English and Spanish (written and spoken) is mandatory. Proficiency with computers, including typing speed of at least 35 WPM, and familiarity with customer service software. Must be authorized to work in the US and able to pass a background check. Skills Exceptional communication and active listening abilities in bilingual contexts. Strong problem-solving skills with a customer-centric approach. Technical proficiency in Microsoft Office, CRM tools like Zendesk or Salesforce, and remote collaboration platforms such as Zoom or Microsoft Teams. Ability to multitask in a fast-paced environment while maintaining composure under pressure. Excellent time management and organizational skills to meet deadlines and productivity goals. Company Info MCI is a global leader in customer engagement solutions, serving Fortune 500 companies with cutting-edge technology and human-centered services. With a commitment to innovation, diversity, and employee development, MCI fosters a supportive remote work culture that empowers associates to thrive. Our Florida-based opportunities connect you to a network of professionals dedicated to excellence in customer service. Benefits Competitive hourly pay with performance-based incentives. Comprehensive health, dental, and vision insurance, plus 401(k) with company match. Generous paid time off, including vacation, sick leave, and holidays. Remote work setup support, including equipment stipends. Employee assistance programs and ongoing training opportunities. Growth Opportunities MCI promotes from within, offering clear paths to supervisory, training, and specialized roles. Access professional development programs, certifications in customer service excellence, and leadership training. Join a company invested in your long-term success with regular performance reviews and career coaching.