Job Overview Mind Friend, a leading provider of innovative mental wellness and support services, is looking for a dedicated part-time Customer Service Representative (CSR) to join our remote team. This role offers the flexibility to work from anywhere in California, helping clients access personalized mental health resources and support. As a CSR, you will be the friendly voice and first point of contact, ensuring every interaction leaves clients feeling heard, supported, and empowered. Ideal for compassionate individuals passionate about making a difference in mental health care. Key Responsibilities Respond promptly to customer inquiries via phone, email, live chat, and social media, resolving issues related to service access, account management, and wellness program details. Provide empathetic listening and guidance to clients seeking mental health support, escalating complex cases to counselors or specialists as needed. Maintain accurate records of interactions in our CRM system, ensuring data privacy and compliance with HIPAA standards. Collaborate with team members to improve service processes, contribute to knowledge base updates, and participate in regular feedback sessions. Handle billing inquiries, subscription management, and product recommendations to enhance client satisfaction. Achieve performance metrics such as response time targets and customer satisfaction scores (CSAT). Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in communications, psychology, or related field preferred. At least 1 year of customer service experience, ideally in healthcare, mental health, or call center environments. Proficiency in remote work tools including Zoom, Slack, and CRM platforms like Zendesk or Salesforce. Excellent written and verbal communication skills with a calm, empathetic demeanor under pressure. Must be authorized to work in the US and able to commit to part-time hours (20-25 per week). Skills Strong active listening and problem-solving abilities to de-escalate situations effectively. Tech-savvy with quick adaptability to new software and digital tools. Time management skills for handling multiple channels simultaneously. Cultural sensitivity and inclusivity in supporting diverse client backgrounds. Basic knowledge of mental health terminology and wellness practices is a plus. Company Info Mind Friend is a California-based company revolutionizing mental health support through accessible, tech-driven solutions. Our mission is to be a reliable 'friend' for anyone navigating life's challenges, offering 24/7 virtual support, therapy matching, and self-help resources. We foster a supportive, inclusive culture with a focus on employee well-being and work-life balance. Benefits Competitive hourly pay with potential for bonuses based on performance. Flexible remote scheduling to fit your lifestyle. Comprehensive training program and ongoing professional development. Health and wellness stipends, including free access to Mind Friend services. Paid time off, remote work setup allowance, and team-building virtual events. Growth Opportunities Advance to senior CSR, team lead, or support specialist roles with clear career paths. Access mentorship programs and skill-building workshops in customer success and mental health advocacy. Opportunities to contribute to product development and company initiatives, with part-time roles often converting to full-time based on performance.