Job Overview Motion is seeking a motivated Customer Service Representative (Inside Sales) to join our team in Grand Island, Nebraska. This full-time position combines outstanding customer service with inside sales responsibilities, allowing you to build lasting relationships while contributing to revenue growth. The role is ideal for individuals who thrive in a fast-paced environment and enjoy helping customers find the right industrial solutions. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat, providing accurate product information and resolving issues efficiently. Actively pursue sales opportunities by identifying customer needs and recommending appropriate products and services. Process orders accurately, track shipments, and coordinate with internal teams to ensure timely delivery. Maintain detailed customer records and update CRM systems regularly. Collaborate with outside sales representatives to support account growth and retention. Follow up on quotes, leads, and open orders to convert opportunities into sales. Handle returns, exchanges, and warranty claims professionally while adhering to company policies. Participate in product training sessions to stay current on Motion's offerings and industry trends. Required Qualifications High school diploma or equivalent is required; an associate or bachelor's degree in business or a related field is preferred. Previous experience in customer service or inside sales, ideally within the industrial, manufacturing, or distribution sector, is strongly desired. Candidates should demonstrate a proven track record of meeting performance targets in a sales-driven environment. Skills Excellent verbal and written communication abilities are essential for interacting with diverse customers and internal stakeholders. Strong problem-solving skills and attention to detail help ensure accurate order processing and issue resolution. Proficiency with CRM software, Microsoft Office Suite, and order management systems is necessary. The ability to multitask, prioritize workload, and work independently while contributing to team goals is critical. A customer-first mindset combined with resilience and a positive attitude supports long-term success in this role. Company Info Motion is a leading industrial distributor committed to delivering high-quality products, technical expertise, and superior service to customers across multiple industries. Our team members play a vital role in helping businesses operate efficiently by providing reliable solutions and personalized support. Benefits Motion offers a competitive compensation package that may include health, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off, and employee discounts on products. Additional perks such as professional development opportunities and wellness programs may be available. Growth Opportunities Employees have access to ongoing training, mentorship programs, and clear career progression paths within the sales and customer service departments. High performers may advance to senior sales roles, account management, or leadership positions as the company continues to expand its market presence.